Returns & Refunds
At Rug Mart our goal is to keep our policies as simple as possible for you, our valued customer. We offer a generous 30-day return for all non-defective items, 10 days for defective items and 7 days for claims on damaged or lost items. If the customer happened to receive the wrong item, we offer them 30 days to inform us for a free exchange. Only returns or claims made prior to these respective time periods will be reviewed. If upon return, Rug Mart determines there is damage or defect due to usage, the customer will be responsible for the cost of the rug plus all shipping charges. We do not charge restocking fees for our machine woven products that are returned in new condition within the time limits set forth. Return shipping for any non-defective merchandise is the sole responsibility of the customer. Please contact Support@rugmart.com or call (202)788-7887 with your order ID number along with the email address associated with the order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@Rugmart.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@Rugmart.com
Rug Mart reserves the right to use our own discretion as to the carrier to be used on any shipment. All efforts will be made to use the most cost effective shipping method with Federal Express being our preferred carrier. Customer's preferred carrier will be used if the customer submits an account number for said carrier and agrees to assume all responsibility for transportation costs and shipping damage claims with respect to that carrier. All packages must be inspected by the customer upon arrival and any damage claims must be submitted to the carrier. Rug Mart will not accept claims and is not responsible for any damage that occurred during shipping.
Once an order is placed, the customer must cancel before the order has shipped from its point of origin. Once shipped, all cost of returning the goods is the responsibility of the customer.