Rug Mart reserves the right to use our own discretion as to the carrier to be used on any shipment. All efforts will be made to use the most cost effective shipping method with Federal Express being our preferred carrier. Customer's preferred carrier will be used if the customer submits an account number for said carrier and agrees to assume all responsibility for transportation costs and shipping damage claims with respect to that carrier. All packages must be inspected by the customer upon arrival and any damage claims must be submitted to the carrier. Rug Mart will not accept claims and is not responsible for any damage that occurred during shipping.
We, at Rug Mart, kindly request a brief period of 2-4 days to meticulously process and dispatch your esteemed order. The shipping duration may vary, contingent upon the number of items encompassed within your order, as we aim to ensure each item is meticulously prepared for delivery.
Once an order is placed, the customer must cancel before the order has shipped from its point of origin. Once shipped, all cost of returning the goods is the responsibility of the customer.